Returns & Exchanges
At Neilson Boutique, we want you to love every purchase, but if you are not completely satisfied, we offer a hassle-free return window within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Carefully place the items in their original packaging or a secure box, ensuring all original tags and the packing slip are included inside.
Ship the Package
Affix the prepaid return label to the outside of your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing